NICK NAME:  Michelle       CLEARANCE: Top Secret/SCI

(Caveats)

 

EDUCATION:

BA Computer Science, Troy State University, Fort Walton Beach, FL (55+48 Credits GPA 4.0)

National Career Institute, Tampa, FL, Business Studies – 1992 (48 Credits GPA 4.0)

Northstar College, Swindon, England Business Studies – 1986 (Equivalent to 4 Year US Bachelor’s Degree)

O Level, England, General Studies – 1984 (Equivalent to US Associates Degree)

CSE Level, England, General Studies – 1984 (Equivalent to US High School Diploma)

EMPLOYMENT HISTORY:

EMPLOYER: Qualis EMPLOYER: Jacobs Technology             
PERIOD: September 2012 – Present PERIOD: May 2008 – September 2012             
TITLE: System/Software Test EngineerTITLE: System/Software Test Engineer Level 6             

 

EMPLOYER: Tybrin Corporation EMPLOYER: Madison Research Corporation             
PERIOD: January 2006 – May 2008PERIOD: November 2002 – December 2005             
TITLE: Test Engineer, SysAdmin, Data Management Level 5TITLE: Test Engineer, SysAdmin, LAN Admin/Workgroup Mgr             

 

EMPLOYER: Titan System Incorporated EMPLOYER: Multiple Organizations             
PERIOD: October 2000 – November 2002PERIOD: August 1990 – October 2000             
TITLE: Test Engineer, SysAdmin, Database Program ManagerTITLE: SysAdmin, Logistics Mgr, Auditing & Accounting Mgr             

YEARS OF EXPERIENCE TOWARD POSITION:  25+

 

1.               Focus Area:  Cyber Security Operations, Developmental & Operational Testing, Product and Performance Testing

 

2.               Watch Activities - Security Operations Center (SOC) / Network Operations Center (NOC):  Conducted Developmental Test and Operational Test of United States Air Force Global Security gateway systems to include:  executing and evaluating cyber security watch activities to ensure system capabilities, operational processes and procedures, manning, training, documentation, lifecycle management, and continuity of operations  were ready for designation as fully mission capable.  Provided oversight for operational cutover of mission critical services for the PACIFIC theater of operations. 

 

3.               Analysis: Conducted usability and performance analysis on the full range of cyber security products to include:  firewalls, routers, DNS, intrusion detection, intrusion prevention, host level security, packet capture, web proxy, mail relay, load balance, remote management, and patch management tools.  Performed application level security assessments.  Employed standard, open source and specialized tools to assess security technical architecture and product capabilities and generated recommendations on how to improve performance and/or remediate or mitigate risks and shortfalls.

 

4.               Working Relationships:  Seventeen plus (17+) years of experience interacting with military and commercial sector/industry leadership and technical staff through verbal and written communications.

 

5.               Communications: Fifteen plus (15+) years of experience in the Department of Defense generating technical briefings, reports, and white papers on cybersecurity and other cyber related products, processes, procedures, and applications. 

 

6.               Leadership: Performed full scope of management/leadership responsibilities as a Cyber Security test lead, database management team lead, and logistics and travel management site lead. 

 

7.               Reporting: Seventeen plus (17+) years of experience interacting with military and commercial sector/industry with analysis, accounting and report findings of System Under Test (SUT).

 

8.               DOD Compliance:  Knowledge and understanding of DoD instructions, Design of Experiments, Directives, Air Force Standards / Instructions, and organizational structure as related to SUT.

 

DETAILED EXPERIENCE:

 

Qualis (September 2012 – Present) - Test Engineer and Data Manager – Test Engineer of Net Centric Sensors and Data Sources (N-CSDS), Space Fence and Joint Space Operations Center Mission System (JMS). Primarily responsible for test and evaluation activities of Space Fence and JMS, to include test card design, requirements traceability, deficiency management and review of critical design documents. Support government and contractor meetings, briefing, telecoms, document and test procedure reviews.

Develop and review systems technical documentation; system technical specifications, requirements, service description documents, baseline and configuration management, interface control documents, briefing, risk assessments, test plans, test procedures and test reports relating to Contractor, Developmental, Joint & Operational testing requirements. Participate in training, Technical Review Boards and caucus’ to obtain system under test expertise. Knowledge of DoD instructions, Directives, Air Force Standards / Instructions, and organizational structure as related to System Under Test (SUT).

Authored, staffed and coordinated Methods of Test, Test Plans, Charters, Letter Reports, Quick Look Reports, JRMETs, CONOPS, SOPS, Requirements and multiple documents that are needed in support of Test and Evaluation. Schedule, plan, coordinate and run Test Integrated Product Team Meetings (TIPT). Provide assessments of SUT, giving unbiased facts on operational and technical requirements and capabilities of the system.

Responsible for test planning, test development, test execution, and test reporting on a broad range of programs to include the following:  

Distributed Common Ground Station (DCGS)

Joint Space Operations Center Mission System (JMS)

Net Centric Sensors and Data Sources (N-CSDS)

Space Fence

ATO Management System (ATOMS)

Airspace Management Application / Airspace Information Service (ASMA-ASIS)

Command and Control Air Operations Suite, Command and Control Information Services (C2AOS-C2IS)

Jacobs Technology  (May 2008 – September 2012) - Test Engineer Level 6, Data Manager Level 6, System Administrator – Responsible for system requirements reviews, test planning, test development, test execution, and test reporting on a broad range of AF information systems to include the following:

Air Force Gateway Security Service - Combat Information Transport System (CITS)

Deliberate & Crisis Action Planning & Execution Segments (DCAPES)

Air Force Network (AFNet)

Joint Environmental Toolkit (JET)

Weather Data Analysis (WDA)

Transformational Technology Insertion (TTI)

Integrated Base Defense Security System (IBDSS)

Battle Control System - Fixed (BCS-F)

Global Combat Support System – Air Force (GCSS-AF)

Installation Warning and Reporting Network (IWARN)

Deployable Joint Command & Control (DJC2)

ATO Management System (ATOMS)

 

Acts as 46 Test Squadron lead Air Force Enterprise-Level Network Management, Network Services, and Network Defense subject matter expert; broad experience provides unparalleled background on which to draw information, assess a given situation, draw conclusions at multiple-levels and provide recommendations on developing an appropriate way-ahead.  System-level focus areas include evaluation of intrusion detection/prevention capabilities, mail relay services, domain name services, firewall services, routing and load-balancing services, web proxy services, load/performance analysis (traffic generation, bandwidth analysis, latency analysis), and failover and redundancy.  Logistics-level focus areas include deficiency management, change management, configuration management, release management, patch management, baseline management, asset management, license management, continuity of operations, and spares management; possess in-depth understanding of Air Force and Department of Defense Acquisition and Information Assurance doctrine, guidance, roles, and responsibilities.  Test and evaluation activities cover all major operating systems (Microsoft, Solaris, Open Solaris, and Linux – Ubuntu, Fedora, RedHat, CentOS, etc), popular databases (MS-SQL, Oracle, and MySQL) and a vast range of appliance technologies to include CISCO, Alteon, Bluecoat, Ironmail, Nominum, MRV, DataComm, McAfee, Arcsight, and other commercial and government unique technologies; served as key advisor to government program office on enterprise level redesign of Air Force network security boundary (Combat Information Transport System (CITS) Block 30/Air Force Network Increment 1).   Provided direct input to the Office of the Secretary of Defense, Operational Test and Evaluation office on the supportability, sustainability, networthiness, and operational readiness status of Air Force system fielded under the AFNET program umbrella.  Extensive knowledge of software and system test and evaluation tools to include:  Breaking Point traffic generator, HP Quick Test Professional, HP Mercury, HP Load Runner, HP WinRunner, IT Governance, Business Availability Center, SiteScope, Topaz, Network Observer, Wireshark, and other specialized end-to-end performance/information assurance modeling and simulation tools.

 

Tybrin Corporation (January 2005 – May 2008) – Test Engineer and System Administrator - Directly responsible for managing and maintaining the core infrastructure supporting day-to-day operations within the 46 Test Squadron.  Performed day-to-day system administration of multiple services to include Windows and UNIX servers, Oracle and MS SQL database servers, localized web servers, localized mail servers, and specialized test, evaluation, and development servers hosting general purpose and custom software test and evaluation tools supporting multiple Air Force operations, logistics, support, security, and personnel programs.  Supported systems included Joint Environmental Toolkit (JET), Weather Data Analysis (WDA), Global Command Support System (GCSS-AF), Integrated Base Defense Security System (IBDSS), Installation Warning and Reporting Network (IWARN), Deployable Joint Command and Control (DJC2), Transformational Technology Insertion (TTI), CITS and the Battle Control System – Fixed (BCS-F); responsible for design, implementation, and day-to-day management of squadron servers and databases; developed system specifications, managed capacity planning, security management, patch management, configuration management, and day-to-day operational procedures development and execution; wrote custom scripts to aid in Load testing and regression testing; implemented disaster recovery process to include back and recovery scenarios; diagnosed and repaired hardware and software problems and issues; implemented high-quality, cost effective technology solutions that met budgetary, functional, and political constraints. 

Madison Research Corporation (November 2002 – December 2004) Test Engineer and System Administrator - Responsible for installation, configuration, end-user support, research and planning for equipment, space, and maintenance needs for squadron telecommunications systems; Provided Local Area Network (LAN) and System Level technical support for over 200 workstations and servers supporting approximately 1000+ end-users.  Conducted first level fault management and root cause analysis to troubleshoot and correct reported deficiencies;   elevated and coordinated with second tier fault management personnel as required to resolve complex problems; researched, analyzed, and developed options advising leadership on the best hardware and software solutions to address critical shortfalls allowing continued operations and mission readiness.  Planned and implemented squadron network security procedures; to include building and maintaining the squadron firewall, managing host-level security, apply SSL and IPSEC level security to network application, performing a range of day-to-day end-user and system maintenance actions, validating file system integrity, and implementing back and recovery plans. 

Titan Systems Incorporated (October 2000 – November 2002) Test Engineer, System Administrator and Database Manager – Established procedures, developed requirements, and trained personnel to ensure complete and accurate collection and documentation of test findings by specialized personnel evaluating newly released version of the Deliberate and Crisis Action Programming and Execution Segment (DCAPES).  Directed and maintained Combined Test Force (CTF) deficiency reporting program to ensure timely and accurate resolution of problems in response to operational needs.  Provided reporting and evaluation input for compilation of reports of test, performance evaluation, qualification findings, and recommendations to the CTF and System Program Office for progressive or regressive testing and evaluation.

Multiple Organizations (August 1990 – October 2000) – Progressed from entry-level to managerial functions providing a range of logistics support, accounting, and auditing functions to both military and non-military personnel.  Focus areas included transportation and shipping, lodging, financial services, and telecommunications support to logistics and support activities.  Tracked and verified quality of customer services, day-to-day-operations, and problem resolution.  Planned, organized, and controlled analysis of computer system requirements and development of procedures leading to implementation and problem resolution.  Established system to effectively track and balance logistics requirements; assembled and analyzed complex information resulting in recommendation and implementation of upgrade to centralized logistics program enabling faster tracking and reconciliation of assets. Responsible for the integration of two divergent computer systems / software; automated services, increasing day-to-day accuracy and decreasing the time required to meet customer needs.  As logistics site manager, supervised planning, installation, control, and maintenance of workstations and servers within the logistics division; analyzed business needs, new technology, identified annual upgrades to existing systems and software, and recommended enhancements to senior leadership. Maintained customer database and record identification system for information management, storage, and retrieval; assisted with the coding/decoding, testing, debugging, documentation, and submission of logistics computer programs; wrote and implemented operating procedures covering security, quality control, work assignments and scheduling.

TRAINING:

ASTQB Certified Tester

A+ Certified Professional IT

Security +

Linux Certification Training Series

Client/Server: C/S Technology for Managers

Microsoft .NET Applications MCSD/MCAD/MCDBA

Windows Server 2003 Administration MCSA/MCSE

Server+: I Network Terminology and Operating

Web Services Testing (SOAPUI) – 2012

Mercury Quality Center (Administration, Test Director & Business Processing) – 2012

46 TS/DET2 Test Directors Course – 2011

Breaking Point (Load & Stress) Testing – 2010

Security+ – 2008

Certified Network Instruments Administrator (TR02- TCP/IP Network Analysis) – 2008

Mercury LoadRunner 8.1 – 2006

Mercury SiteScope – 2006 Linux Certification Training Series – 2006 Server+: I Network Terminology & Operating – 2006 Windows Server 2003 Administration MCSA/MCSE – 2006 Mercury IT Governance 6.0 Base Configuration – 2005 Test Data Collection Systems (TDCS) – 2012 Developmental Test Director Course – 2012
Bluecoat - Web Proxy Management – 2011 Arcsight Overview – 2010 ISTQB Certified Tester Foundation Level (CTFL) Course – 2009
Arcsight Overview – 2010 Certified Network Instruments Administrator (TR01- Basic Network Analysis) – 2008
QuickTest Professional Suite 8.2 – 2006 Mercury VuGen 8.1 Webscripting – 2006 Mercury Bus. Availability Center (Administration Series, Planning and Deployment) – 2006
Client/Server: C/S Technology for Managers – 2006 Microsoft .NET Applications MCSD/MCAD/MCDBA – 2006 Mercury Winrunner 8.0 Suite – 2005
A+ Certified Professional IT – 2004

AWARDS: 

Alpha Sigma Lambda National Honor Society

Troy State University Chancellor List (GPA 4.0)

Titan Individual Achievement Award, Fourth Quarter 2003

46TS Contractor of the Quarter (Support Services), Fourth Quarter 2003

Qualis Pride (Personal Recognition) - 2014

 

PROFESSIONAL SOCIETIES:  Association for Computer Machinery

 

PROFESSIONAL LICENSES: 

Microsoft Technology Associate (MTA) – April 2015

Security + - April 2013

Mercury Quality Center (Administration, Test Director & Business Processing) – 2012

A+ Certified Professional IT - 10/23/2009

ISTQB Certified Tester Foundation Level - 10/23/2009

Mercury IT Governance 6.0 Base Configuration - 10/23/2009

Mercury Winrunner 8.0 Suite - 10/23/2009

Certified Network Instruments Administrator (TR02- TCP/IP Network Analysis) – 2008

Mercury LoadRunner Suite 8.1 – 2006

 

COMMUNITY INVOLVEMENT:  Relay for Life, Lupus Foundation of Florida, American Autoimmune Related Diseases Association (AARDA), Free the Slaves Foundation, March of Dimes.